Welcome to the FAQ


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Welcome to the FAQ


Having trouble? Get instant help and find answers quickly.

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General

What is Exeest?SIEBEL

Exeest is a technology platform built to help rights holders and distribution companies distribute content. The goal is to build modern tools to reach buyers and make the process easier and faster.

What are the requirements for becoming a content Seller?

Anyone with the rights to premium video content that are looking to market for licensing or sale. Sellers will typically be either part of a production company, network, studio, distributor, an independent filmmaker, or agent.

Is there a verification process to gain access to the platform?

Yes. As part of Exeest’s compliance and security program, we must ensure to collect and verify important informations about our users and their companies, such as name, address, government-issued business license/permit, current certificate of good standing, current business utility or phone bill, and so forth. This is to ensure the safety of the entire Exeest community, and your content. These documents can be uploaded during the account registration process. We will then follow-up with an email to confirm the materials have been received and are under review by our team.

What if I have questions about the Hosting Agreement?

Please reach out to us at help@exeest.com and we will help resolve any questions or concerns.

Account

What if I forgot my password and can’t log in?SIEBEL

Click the “Forgot Password” button, next to “Log In”. We will then ask for the email address associated with your account, where you will receive instructions for recovering your password.

How do I change information or personal details about my account?

Under “Settings”, which can be found by clicking on your name at the top right corner of the homepage, you can edit your personal details, account and billing information.

How do I sign-up as a new user?

You can sign-up by clicking this link. You will be asked to provide some general personal information and details about your company. Once we receive your application our team will authenticate your account within a few business days.

What is the Hosting Agreement and why do I need to sign it?

The Hosting Agreement grants Exeest the proper permission to host and display content uploaded by the users of your account. It should be signed by the primary owner of your account. For security purposes, please be aware that you will not be able to upload content until the Hosting Agreement is signed. This is done to ensure that all content on the platform has been willfully reviewed and uploaded by the proper parties wishing to utilize our services.

How do I delete my account?

If you wish to delete your account please email us at help@exeest.com and we will take care of it as soon as we can.

Platform

What should I have ready in order to list one of my titles on Exeest?SIEBEL

We suggest you have as much information available as possible in order for our system to create a fully complete and detailed Film Page for your content.

Our submission form requires mandatory information such as:
Title, Logline, Synopsis
Director, Screenwriter, and Cinematographer
Production Company
Languages
Technical Specs (runtime, production budget, film nationality, release date)
Genre and tags

In addition, we recommend that you include a final cut of the film, trailer, extras, stills, poster, and information about your avails and licensing.

How do I upload content?

There are two ways:
One draft at a time via our submission form.
Bulk upload via a CSV template. Click here for more information on Bulk uploads.

Will I need to fill out the entire submission form every time that I submit a title?

Not necessarily. We’ve created a very smart system backed by an extensive film database. Once you open the submission form and begin typing the title in the search bar, the system will populate potential matches. When you see your film, click on it, and the submission form will auto-populate with the information we have on file. Please double-check and make sure all the required fields are filled in with the proper information.

Can I upload multiple pieces of content or an entire catalogue at one time?

Yes. Click on the “Import Catalogue” button that you will find on the “Draft” page. We will ask you to upload a CSV file containing info about each piece of content you wish to upload. For detailed instructions please check the CSV Import guide here.

As a Seller, what sort of content can I upload and list on the platform?

Exeest focuses on premium video content that is seeking a sale or licensing deal. Users may upload content that is either long form, episodic, or short form, and of a narrative, animation, documentary, or special type. We do not currently allow advertising, showreels, or content that may be found on or is designed for Vimeo or YouTube.

Do I need to upload full broadcast-quality content?

Exeest only requires ‘preview’ quality. We support standard video formats such as MP4, AVIs, Mov, etc. Whenever possible, HD quality with solid compression is preferred to give buyers the best possible experience when screening.

If my Company is registered with Exeest, can multiple users manage our account?

Yes, once your Company is verified, we will give you access to an admin panel, where you can add new members to your account and assign users different types of roles and levels of access.

How do I access my Company admin panel?

You can access your Company admin panel by clicking on the “burger menu” in the top left corner of the page.

What are the different types of roles that I can assign to my teammates?

Owner: Complete control over all platform operations, including the ability to change your Company info, add, edit, and delete team members and monitor their activities. This user can upload and manage content as well as interact with team members’ titles.
Admin: Partial control over platform operations. This user can upload and manage content as well as view Company member activities, without the ability to interact with their content.
Content Manager: This user can upload and manage content, but does not have permission to see other Company member activities.

Where am I able to see the history of my submissions?

By clicking on the left side menu of the page. Once you open the side menu click on “Orders”, where you will be able to find all details about every submission you have made on the platform.

What is the difference between My Projects and Company Projects?

In “My Projects” you can see all of the projects you have uploaded yourself. In “Company Projects” you can see all of the projects that your entire team has uploaded. Please be aware that only users with the role of Owner or Admin will be able to have access to the “Company Projects” page.

Is there a limit to the amount of content I can upload?

No, there is no limit so please feel free to upload as many pieces of content as you’d like to display to buyers.

How long will my content be on your platform?

Every piece of content uploaded on the platform will remain until you decide to have it removed.

Can I add or exclude specific components of a Film Page when sharing it with someone?

Yes, you can add or exclude a Pitch Deck, Script/Series Bible, Evaluations, Technical Specs and Availabilities. You can also control whether or not you want to allow the person to download the Pitch Deck or Script/Series Bible.

Cart & Pricing

What costs will a Seller face while using the platform?SIEBEL

Sellers will pay a one-time upload fee for each piece of content submitted to the platform. Additionally, based on the needs of each seller, packages with differing amounts of screeners will be available to purchase for sending title pages directly to buyers. Click here to see the Pricing Plans.

Do you offer discounts for Sellers uploading content in bulk?

Yes. If you are interested in uploading a catalogue of films and/or believe you may be eligible for a volume discount, please email us at help@exeest.com.

What payment options are available?

We accept Paypal and major Debit or Credit Cards.

How can I get a discount code and how does it work?

Once you have signed up for Exeest, you will receive an email with a promo code that you can apply the first time you are uploading content on our platform. If you are uploading multiple movies at the same time, the most expensive movie will be free. You will be able to type in the code when you arrive at your cart just before proceeding to checkout.

Privacy & Security

How will my content be protected once it’s on the platform?SIEBEL

Security is a top priority given the unique sensitivity of the content we are helping to license and sell. We use sophisticated DRM and QR code/watermark technology that applies protection to each piece of content on every web browser and viewing device. We will utilize Two-Factors Authentication each time a guest starts watching content on the platform.

Can other sellers see my content?

No. The content that you upload on our platform will be shown only to you, your team members, and any guest that you shared the content with.

Can I control the “share” settings for my content?

Yes. You can create and manage individually unique links that allow you to create passwords, set viewing expiration dates, or limit the number of plays when sharing your content with certain people.

Screeners

What is a screener?SIEBEL

A screener is an advance screening of a film, television series or other content sent to critics, awards voters, potential buyers or licensors, and other film industry professionals, including producers and distributors.

How can I send a private screener invitation?

From the Film Page or the Projects section of the platform, click “Share Project” on the right side of the page. Type in the guest’s email address or generate a direct link and, if you’d like, set an expiration date, password, and the number of plays available for your screening.

Can I send a screener invitation link to several people at once?

Yes. Create a private screener invitation by going to the Film Page or Projects section of the platform and clicking “Share Project” on the right side of the page. You can enter multiple email addresses on the same invitation. Or, if you have clicked “Generate Link”, you can send it to whomever you’d like to screen your content.

How do I keep track of my sent screener invites?

On your Film Page, you can find analytics about the engagement of your screeners such as who you’ve sent invitations to, if they’ve been opened, etc.

Can I disable a shared link to one or all of the recipients?

Yes. On your Film Page, you can manage access to the links you have shared. You can disable a link for everyone that has received it, or turn off access at the individual level.

Can I track analytics and engagement for the content I’ve uploaded?

Yes. On your Film Page you can see key analytics and information regarding your content and the engagement it’s experiencing.

How can we help?

Send us a message, someone from our team will get back to you as soon as possible.

How can we help?

Send us a message, someone from our team will get back to you as soon as possible.